Professional Experience

Current Employment

2022 – Current (3+ Years)
  • Support Unix/Linux privileged management software, ensuring robust functionality.
  • Research security issues and enhance product documentation.
  • Troubleshoot and optimize technical workflows.

StorageCraft / Arcserve

2017 – 2024 (7 Years)
  • Resolved tickets, escalated cases, and wrote Linux documentation to improve resolution speed.
  • Served as Linux SME, integrating systems and coding enhancements.
  • Designed SOPs and TiddlyWiki training resources, improving team efficiency.

Nature’s Smiles

2016 – 2017
  • Ensured fabrication of dental hardware including dentures and partials.
  • Developed innovative repair techniques that increased efficiency while reducing costs.
  • Prepared SOPs that were adopted organization-wide.

Quinn Pumps / Weatherford

2013 – 2015 (3 Years)
  • Manufactured and repaired oil field pumps, ensuring reliable delivery and installation.
  • Designed a C#-based pump solution that optimized equipment performance.
  • Prepared SOPs that were adopted organization-wide.